FAQ

Question 1

How much is shipping?

Accepted Answer

We do $5 standard (3-5 days) shipping and free returns/exchanges on all domestic USA orders.
All orders above $100 have the option for free shipping.
Express (1-3 days) domestic shipping is available for $12.50 USD.
International orders are shipped with signature confirmation (3-5 day) for $20 USD.
- Shipping is free on orders over $150 USD.

Question 2

Where’s my order?

Accepted Answer

After an order is placed, it typically takes 1 to 2 days to receive tracking information. Please visit our contact page to inquire about your order.

Question 3

Where’s my money?

Accepted Answer

If you have been issued a refund recently, please allow 3 to 7 business days for it to appear in your account. Please visit our contact page to inquire about your refund.

Question 4

How do I return or exchange an order?

Accepted Answer

Visit our contact page to initiate a return or exchange. All returns and exchanges are free in the USA – we cover return shipping. Unfortunately, this policy cannot be extended to international orders. International customers must cover return shipping on their own.

Question 5

How do I modify or cancel an order?

Accepted Answer

Typically, once an order is placed, it only has about 12 hours until it becomes unchangeable. If your order was placed in the United States, you have nothing to fear since returns are 100% free. To cancel or modify your order, please visit our contact page.

Question 6

What is the purpose of life?

Accepted Answer

To live confidently by expressing and embracing one’s own individuality! To learn more about our brand mission, click here.

Question 7

I heard you have a recycling program, how do I participate?

Accepted Answer

We currently only recycle Court Slides and Maison Slippers. To get started with our recycling process, please email recycle@sandalboyz.com with your original order number and the product you want to recycle! We’ll provide a shipping label or let you know where you can drop it off at.

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